Fondo BCA

Grievance Redress Mechanism (MARR)

 Allows for the timely and fair submission, handling, and resolution of complaints related to projects and grants. This complementary mechanism does not replace judicial or administrative channels. 

Fill out the online form

or

Download form
Check your complaint

If you have any suggestion regarding the actions of the BCA Fund, you can register it here

 With this mechanism, the BCA Fund reaffirms its commitment to:

Prevent and manage

Social or environmental conflicts

Promote

Dialogue and early problem-solving

Guarantee

Respect for human and collective rights

Strengthen

Transparency, accountability, and trust with implementers and communities

Respect

Respect for human and collective rights

How does it work?

When does it apply?

The Grievance Redress Mechanism (MARR) applies when a funded project:

• Has generated a negative environmental, social, or cultural impact. 
• Is not being implemented as agreed. 
• Violates individual or collective rights. 
• Generates environmental, social, or cultural concerns.

The following stakeholders linked to a funded project:

• Local communities.
• Indigenous peoples and nationalities.
• Project beneficiaries.
• Civil society organizations.
• Workers, suppliers, or contractors.
• Other interested parties.

Access to the mechanism is free and does not require technical knowledge or legal advice.

  • If your complaint is about activities in the field and the implementer has a local mechanism, first try with the implementer.
  • You may go directly to the BCA Fund’s Grievance Redress Mechanism (MARR) if you are concerned about your safety, fear retaliation, or if the complaint is about the implementer.
  • You may also go to the BCA Fund’s Grievance Redress Mechanism (MARR) if you already tried with the implementer and did not obtain a satisfactory solution.
  • If you are unsure which channel applies, write to us anyway: the BCA Fund will guide you and request the minimum necessary information. 

Complaints can be submitted in a simple, accessible, and flexible way through the following channels:

  • In person at BCA Fund offices or authorized points (Av. La Coruña and San Ignacio, Altana Plaza Building, 7th floor).
  • Verbally, especially in specific community or cultural contexts.
  • Email: atencion.marr@fondobca.org.
  • WhatsApp: +593 98 042 5740.
Fill out the online form

or

Download form

f you have any suggestion regarding the actions of the BCA Fund, you can register it here

Once the complaint is received, the BCA Fund follows a clear and transparent process that includes:

  • Registration and assignment of a tracking number
  • Confirmation of receipt
  • Review of its relation to activities financed by the fund
  • Analysis and case management, in coordination with the parties involved
  • Communication of a response and proposed solution
  • Follow-up and case closure

If no agreement is reached, the case may be referred to a public or private Mediation Center, without limiting access to other administrative or judicial avenues.

Important considerations

Complaints may be submitted individually or collectively.

It is possible to request confidentiality or submit complaints anonymously.

It is inclusive of women, youth, and vulnerable groups, and aligned with traditional conflict resolution mechanisms.

Use of the official form is not mandatory.

* Personal data will be processed in accordance with current Ecuadorian regulations, ensuring its confidentiality and exclusive use for complaint management.